10 Deadly IT Triggers: Customer Failure

© 2015 - 2018 Warren S. Reid All rights reserved.

To err is human, but NOT if you keep repeating your same mistakes and ones made by those before you! That’s “insanity!”

Successful IT Project Managers understand this and study, analyze, and learn from their own and others’ experiences. The graveyard model’s apocalyptic practices can be planned for, managed, mitigated, and/or avoided by: committed and appropriate staff empowered to make decisions and sign-off when necessary; using approved project/IT methodologies; getting requirements right yet allowing for some changes, using automated tools properly; performing rigorous testing at all levels; avoiding/managing/mitigating risks in a timely manner; communicating/insisting on “actionable” metrics; knowing true project status, earned values, critical path, estimates to complete, and attainable delivery dates!

Go to ITApocalypseCustomersFail.pdf to see the Deadly Triggers from the Integrator, Vendor, Consultant side.